Privacy Policy

Last updated: 12 June 2026

Opsicom Pty Ltd ("Opsicom", "we", "us", or "our") respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use the Opsicom platform, website, applications, and related services (collectively, the "Services").

By using the Services, you acknowledge that your information may be collected and handled as described in this Privacy Policy.

1. Who We Are

Opsicom Pty Ltd is an Australian company providing software and services for creative operations, media management, production workflows, communication, scheduling, asset management, approvals, delivery, and publishing.

If you have questions about this Privacy Policy, you may contact us using the details at the end of this document.

2. Information We Collect

We may collect the following categories of information.

Information You Provide

Information you provide directly to us may include:

• name;

• email address;

• phone number;

• organisation name;

• account details;

• billing information;

• support requests;

• communications with us;

• form submissions; and

• any information voluntarily uploaded to the Services.

Content and Files

We may collect content uploaded to the Services, including:

• media files;

• images;

• videos;

• documents;

• project information;

• comments;

• approvals;

• messages; and

• workflow data.

Usage Information

We may automatically collect information about how the Services are used, including:

• IP address;

• browser type;

• device information;

• operating system;

• pages viewed;

• actions performed;

• timestamps;

• referring websites; and

• diagnostic information.

Cookies and Similar Technologies

We may use cookies, local storage, analytics technologies, and similar tools to improve functionality, security, performance, and user experience.

3. How We Use Information

We may use personal information to:

• provide the Services;

• manage accounts;

• authenticate users;

• process requests and submissions;

• facilitate communication between users;

• store and manage uploaded content;

• provide customer support;

• improve platform functionality;

• analyse usage and performance;

• maintain security;

• comply with legal obligations; and

• communicate product updates, service notices, and operational information.

4. User Content

Users may upload content and information relating to clients, projects, properties, campaigns, media assets, creative work, and business operations.

We process this information only as necessary to provide and maintain the Services.

Users remain responsible for ensuring they have the necessary rights and permissions to upload and process content through the platform.

5. Sharing Information

We do not sell personal information.

We may share information with:

Service Providers

Third-party providers that assist us in operating the Services, including providers of:

• hosting;

• cloud infrastructure;

• storage;

• analytics;

• communication services;

• authentication;

• payment processing;

• customer support; and

• security services.

Other Users

Information may be shared with authorised users within an organisation or workspace where required for platform functionality.

Legal Requirements

We may disclose information where required by law, regulation, court order, government authority, or legal process.

Business Transactions

If Opsicom is involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction.

6. International Data Transfers

Opsicom is based in Australia, but our service providers and infrastructure may operate in other countries.

By using the Services, you acknowledge that information may be transferred to, processed in, and stored in countries outside your country of residence.

We take reasonable measures to ensure information receives appropriate protection.

7. Data Security

We implement reasonable technical, organisational, and administrative safeguards designed to protect information from:

• unauthorised access;

• misuse;

• alteration;

• disclosure; and

• loss.

However, no system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

8. Data Retention

We retain information only for as long as reasonably necessary to:

• provide the Services;

• comply with legal obligations;

• resolve disputes;

• enforce agreements; and

• maintain business records.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Rights

Depending on your location and applicable laws, you may have rights to:

• access personal information;

• correct inaccurate information;

• request deletion of information;

• object to certain processing;

• restrict certain processing;

• request a copy of information; and

• withdraw consent where consent forms the basis of processing.

We will respond to reasonable requests in accordance with applicable law.

10. Third-Party Services

The Services may integrate with third-party providers including:

• social media platforms;

• cloud storage providers;

• email services;

• calendar providers;

• communication platforms; and

• analytics services.

Your use of third-party services is governed by their own privacy policies and terms.

We are not responsible for the privacy practices of third parties.

11. Children's Privacy

The Services are not intended for children under 18 years of age.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

12. Marketing Communications

We may send product updates, operational notices, newsletters, and service-related communications.

You may opt out of marketing communications at any time using the unsubscribe mechanisms provided.

Operational and account-related communications may still be sent where necessary.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions become effective when published on the Services.

Continued use of the Services after publication constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Opsicom Pty Ltd

Email: support@opsicom.com