Legal
Refund Policy
Effective date: 27 July 2026. Governed by the laws of New South Wales, Australia.
All payments for Opsicom subscriptions and add-ons are processed by Paddle.com, our authorised reseller and Merchant of Record. Paddle handles payment processing and refund requests on our behalf and is the entity you contract with at the point of purchase.
1. 30-day money-back guarantee
If you are not satisfied with your purchase for any reason, you will receive a full refund on request within 30 days of the charge. This applies to every charge: subscriptions, renewals, credit top-ups and storage add-ons. Refunds are processed back to your original payment method.
2. How to request a refund
To submit a refund request, contact us at:
Please include your account email address and the date of the charge in question. We will respond within 5 business days. Alternatively, you may contact Paddle directly via their buyer support at help@paddle.com.
3. Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any right or remedy, or any guarantee, warranty or condition, imposed by the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) that cannot lawfully be excluded. Where legislation implies a guarantee that cannot be excluded, Opsicom's liability is limited to the fullest extent permitted by law and, where possible, to re-supplying the relevant service.